Project Overview
The VA needed to create a UX guide for their clinical application coordinator (CAC) employees.
We were assigned to design the information architecture for the UX Guide.
Training and reference resource for CACs looking to better understand Human-Centered Design, and applying UX methods to their role within the VA.
Problem Space
Initial navigation based on content inventory
The VA’s UX Guide needs to be easy to maintain and update to meet the needs of CACs. We weren’t able to interview any CACs and had to recruit our own participants for tree testing.
Pie tree result from Treejack
Revised navigation based on tree testing results
Process
Content Inventory | Competitive Analysis | Personas | Journey Map | Wireframes | Tree testing with Treejack | Prototype
Prototype landing page
Protoype tier 2 page
Outcome
Out of the six presentations, OmniSync selected our team’s prototype to improve their product
Added version history that allows users to track changes on grant documents
Added comment feature on the text editor to increase collaboration and feedback
Expanded chat feature to allow for communication across different grants
Reflections and Lessons Learned
Randomize track order on tree testing to account for cognitive mapping of navigation.
Use additional question to collect more information about the participant, familiarity with subject matter and prior experience.
Not being able to contact the target audience was the most challenging aspect of this project.
Team Members & Roles
Owen O’Malley | Pranita Deshpande | Leo Buser
Used a shared excel file for the content inventory and the competitive analysis
Built the prototypes collaboratively in Adobe XD
Each member recruited two participants for tree testing
Using feedback from the tree testing we made improvements to our prototype
Divided our final presentation into three equal sections